SHIPPING & RETURN POLICY
Below are the shipping offers available
£2.99 1-2 days delivery. Order before 10pm
Free delivery with all orders above £25
Orders must be placed by 10pm to start processing on the same day. Processing time usually takes 12-24 business hours. Delivery times are based on orders placed between Monday – Friday.
When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link.
Return and Exchange Policy
We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, for example, personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Duties + Taxes Refund
Unfortunately, we cannot refund your original shipping, duties, taxes, and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.
Business Days + Holidays
All orders ship Monday through Friday, excluding federal holidays within the United Kingdom. For 2 Day and 1 Day Shipping: Orders must be placed by 10pm to be processed on the same business day, otherwise it will be processed the next day.
Packages do not ship from our fulfilment center on the following holidays:
- New Year's Day
- Memorial Day
- Labor Day
- Christmas Day
- New years Day
For more information or questions, please contact Fenty Beauty + Fenty Skin Customer Service via Stylish Kay Beauty via Email: firstname.lastname@example.org. Please allow up to 5 hours for a response.